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What Governs Your Account at pk88

Using pk88 — whether you fund your account via Touch 'n Go eWallet, Boost, or GrabPay — means you and we are bound by the same set of rules.

Account TermsPrivacy & DataCookie PolicyDispute ProcessJurisdiction Notice
pk88 What Governs Your Account at pk88
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Matter

Legal questions and account disputes need a direct line, not a generic contact form. We have three channels open — choose whichever fits the urgency of your query. For formal requests such as data access or account closure, live chat creates a written record you can reference later.

Live Chat Open the chat widget from any page. For legal or account matters, state your query clearly — a transcript is automatically saved to your account for reference.
Email Support Write to our support address for formal requests: data access, account closure, or dispute submission. Attach your account ID and the relevant transaction reference.
Account Dashboard Policy updates, term changes and formal notices are posted directly to your dashboard. Check it regularly — the effective date is shown alongside each notice.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Your personal data is collected for two purposes: account verification and transaction processing. We do not sell your data to third parties, and we do not use it for any purpose outside operating your account and meeting our legal obligations. SSL encryption covers every session — whether you log in on mobile or browser. Here is a breakdown of how the four main areas are managed.

Data Retention

We keep account and transaction records for the period required by applicable law. Once that period passes, records are deleted or anonymised. You can request a copy of your data at any time through live chat.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — Touch 'n Go eWallet, Boost or GrabPay. You can manage cookie consent from your browser settings.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via the dashboard or contact live chat to escalate.

Requesting Changes

To update personal details, correct account information, or request data deletion, submit a written request via email or live chat with your account ID and proof of identity attached.

Common Questions About Our Legal Terms

These are the questions we actually receive about account rights, data handling and policy scope. If your question is not here, live chat or email will get you a direct answer tied to your account.

Access depends on local law. We make the platform available where local law permits. Check your jurisdiction before opening an account — it is your responsibility to confirm access is lawful.

Yes. Submit a data access request through live chat or email, including your account ID. We will compile and send your records within the timeframe required under applicable law.

Transaction records and account history are retained for the legally required period after closure. After that, data is deleted or anonymised. You will receive written confirmation when closure is processed.

Open a dispute via live chat and provide the transaction reference, date, amount and the wallet used — Touch 'n Go eWallet, Boost or GrabPay. Our team will investigate and respond within the stated review window.

All term updates are posted to your account dashboard with the effective date clearly shown. Continued use after that date means you accept the updated terms. To object, request account closure before the date takes effect.

The governing jurisdiction is specified in the full terms document available on your dashboard. Access and eligibility are subject to local law in Malaysia and the applicable regional regulatory framework.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.